The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
As The Content Designer, You Will
* Shape and deliver customer‐centric content by following best practice usability and accessibility standards.
* Write, edit and publish web content that adheres to the Queensland Government Style Manual and Customer Online content briefs.
* Champion editorial standards and user experience.
* Provide training and support to web publishers.
* Monitor, analyse and report on usage and operational statistics.
* Optimise site and system information architecture.
* Uphold content usability, accessibility and performance.
* Translate business requirements into customer‐centric and best practice web solutions using Google Analytics 4 and other data gathering tools.
* Use Agile project management strategies.
* Champion knowledge and awareness of customer‐centric online strategies across QSS and the QGCDG.
* Contribute to continuous improvement within the team operation and more broadly within QSS and the QGCDG.
Applications to remain current for 12 months.
Occupational group: Administration
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