Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.
Be a part of a growing peer work and industry offering grounded and collaborative support to those most at risk of suicideSCHADS 3B $40.62 per hour + penalty rates + Salary PackagingPart Time (18 hours per week) opportunity based in Gympie/Emerald/Rockhampton
Warmline is a non-clinical, peer-led suicide prevention phone service. We support people who have attempted suicide, are experiencing suicidal thoughts, or are at risk, through relationship-based scheduled phone conversations grounded in lived experience, empathy and connection.
Please note: This is not a crisis line or counselling service.
About The Opportunity
As a Warmline Suicide Prevention Peer Worker, you will provide scheduled one-on-one phone support to people seeking connection and understanding. Support may be offered as a single or multiple calls. Through these calls you will be building trusted relationships which will foster connection and create hope.
Using your lived experience with clear boundaries, you will offer validation, empathy and understanding, helping people feel heard, respected and less alone. You will support individuals to:
explore what has helped them before,identify coping strategieswork alongside them to develop or revise existing safety plans that reflect their strengths, preferences and goals.identify and connect with relevant local or online supports.
The focus of this role is to be present, offer support and connection. You will support people to make their own choices and identify what feels right for them.
Set Shift Times - Please apply only if you are available for the below shift times:
Wednesday & Thursday: 3:00pm–8:00pmFriday: 4:00pm - 8:00pmSaturday: 10:00am–3:30pm (penalty rates apply)
This is an office-based role located in Gympie, Hervey Bay or Rockhampton.
This role may be a good fit it you…
are calm, grounded and comfortable with quiet momentscan offer validation and support without needing to fix or adviseyou enjoy being part of a fantastic peer team who collaborates and networks to build better outcomes for participantsvalue supervision, reflection and ongoing learningare comfortable working within clear processes and boundaries
Applicants who are seeking flexible or negotiable hours, prefer to lead conversations or provide advice, are looking for a clinical or counselling role, or feel uncomfortable with boundaries or feedback may not be suited to this position.
Lived Experience & Readiness
We are seeking people who have had time, support and reflection to integrate their lived/living experience and who are able to share it intentionally and with clear boundaries, so the focus remains on the person seeking support.
Pre-Employment Requirements:
Lived or living experience of suicidality or suicide bereavementRight to work in AustraliaCurrent Driver’s LicenceNDIS Worker Orientation Module Certificate (Quality, Safety and You) - free online courseNational Police CheckInternational Police Check (if required)NDIS Worker Screening Check and Working with Children Check
Desirable:
Peer work, community support, advocacy, or mental health sector experienceRelevant qualifications (Cert IV / Diploma in Mental Health or Peer Work)
What We Will Offer You…
You will be supported through supervision, training, and clear peer practice frameworks.A purpose driven culture where people can thrive, everyone is respected, and differences are valuedAn equitable, diverse, and socially inclusive work environmentSalary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasingMeal and Entertainment allowance via salary packaging up to $2,650 per annumReceive 17.5% leave loading every time you take annual leavePaid parental leave after 12 months of ongoing employmentAccess for you and your family to our Employee Assistance Program
To apply for this role, please submit:
A cover letter outlining your lived or living experience and your readiness to support others in this peer roleYour current résumé, including two contactable refereesTo view the full Position Description click APPLY
For a confidential discussion about the role, please contact Nicola Griggs at
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.
Job Description Summary
Be a part of a growing peer work and industry offering grounded and collaborative support to those most at risk of suicide.
Culture
We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
How To Apply
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select \"Apply\" below to complete your application.
Applications Close
29/03/2026