About Position
As a client Partner, own and grow strategic Retail accounts in ANZ by building executive relationships, driving multi-year revenue growth, and shaping large digital transformation deals.
Act as a trusted advisor ensuring strong delivery governance.
* Role: Client Partner - Retail
* Location: Melbourne, Australia
* Experience: 12 to 18+ years
* Job Type: Full Time Employment
What You'll Do
* Client Relationship & Account Ownership
* Own and manage executive-level relationships with client stakeholders (C‐suite, CIO, CDO, CTO, Business Heads).
* Act as the trusted advisor to clients, deeply understanding their business strategy, industry context, and transformation priorities.
* Serve as the escalation point for strategic, commercial, and delivery matters across the account lifecycle.
* Revenue Growth & Account Expansion
* Drive annual and multi‐year revenue growth through new deals, renewals, and expansion of existing engagements.
* Identify and shape opportunities across digital engineering, cloud, data, AI, modernization, managed services, and product engineering.
* Lead account planning, pipeline management, forecasting, invoicing on time, and deal governance for assigned accounts.
* Strategic Engagement & Deal Shaping
* Lead large, complex pursuits including RFPs, strategic programs, and multi‐tower engagements.
* Define value propositions, engagement models, commercials, and operating models aligned to client outcomes.
* Partner with solution architects, delivery leaders, and alliances to create differentiated proposals.
* Delivery Governance & Customer Success
* Ensure strong delivery governance, transparency, and metrics‐driven performance across all engagements.
* Sponsor delivery excellence, risk management, and continuous improvement to ensure client satisfaction and long‐term retention.
* Balance growth ambitions with delivery quality, margin, and sustainable operating models.
* Internal Leadership & Orchestration
* Orchestrate Persistent's internal ecosystem including delivery, technology practices, COEs, and global teams.
* Good experience working across timezones with teams to drive outcomes.
* Work closely with regional leadership, practice heads, and partners to align account strategy with corporate priorities.
* Key Outcomes & Measures of Success
* Revenue growth and wallet share expansion within strategic accounts aligned with company and geo growth.
* Client relationship, satisfaction, retention, and referenceability.
* Successful execution of large transformation and managed service programs.
* Strong governance, predictable delivery, and margin management.
* Growth of Persistent's strategic footprint and executive relevance with clients.
Expertise You'll Bring
* 12–18+ years of Sales leadership experience in IT services, digital engineering, or consulting organizations.
* Proven experience managing large, complex enterprise accounts with organic growth delivered YOY.
* Strong understanding of Retail Propositions, digital engineering, cloud, data, AI, and modernization programs.
* Executive presence with the ability to influence C‐level stakeholders; worked closely in a consult mode with CIO and CMO's.
* Strong commercial acumen, deal structuring, and negotiation skills.
* Experience working with global delivery and offshore/nearshore models.
* Competitive salary and benefits package.
* Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications.
* Opportunity to work with cutting‐edge technologies.
* Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards.
* Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.
Values‐Driven, People‐Centric & Inclusive Work Environment
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
* We support hybrid work and flexible hours to fit diverse lifestyles.
* Our office is accessibility‐friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
* If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.
Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
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