Claims Manager Opportunity
This role presents an exceptional chance to excel as a Claims Manager, working closely with customers, teams, and external partners. Key responsibilities include managing claims end-to-end, delivering exceptional service, liaising across teams, using sound judgement, and championing continuous improvement.
Responsibilities:
* Manage claims from start to finish, ensuring clear, timely updates and outcomes.
* Provide calm, trusted support for customers during stressful times.
* Liaise with assessors, trades, internal departments, and external partners for optimal results.
* Apply policies and procedures with fairness, efficiency, and empathy.
* Contribute ideas and feedback for ongoing improvement.
Requirements:
* Empathy and compassion: genuine concern for helping others.
* Strong communication skills: confident, clear, and professional under pressure.
* InTEGRITY AND ACCOUNTABILITY: do the right thing even when unwatched.
* Digital confidence: comfortable navigating systems, tools, and workflows.
* Time management: balance competing priorities while maintaining a high caseload.
* Resilience and flexibility: adapt to change and bounce back quickly from challenges.
Benefits:
* Hybrid working arrangement: blend of work-from-home and office-based flexibility.
* Retail discounts: access to savings at 400+ leading retailers.
* Insurance benefits: staff discounts across multiple brands.
* Wellbeing support: health insurance deals, gym savings, and wellness programs.
* Inclusive culture: values respect, collaboration, and authenticity.
We are committed to building a better, more sustainable future for our customers, communities, and teams. Join us in shaping this vision and pursuing your career goals.