Regional Growth and Client Success Leader
This is a unique opportunity to lead client engagement and sales across the Oceania region. As Regional Growth and Client Success Manager, you will thrive on building meaningful relationships with leading destinations, airlines, hotels, and travel brands.
You'll act as a trusted advisor, ensuring clients gain maximum value from our global platform and premium events. With a focus on strategic planning, client success, and sustainable growth, you'll play a pivotal role in shaping the future of how our clients connect with media and audiences worldwide.
Key Responsibilities:
* Develop and execute client success strategies to drive business growth.
* Build strong relationships with senior stakeholders, providing strategic advice.
* Drive adoption and engagement across our SaaS tools, media services, and international events.
* Identify and execute growth opportunities that align with client goals and regional market trends.
* Deliver training, workshops, and webinars to enhance client expertise and industry impact.
* Analyse performance metrics to ensure ROI and ongoing value.
* Collaborate cross-functionally to deliver seamless client outcomes and innovative initiatives.
* Champion a customer-first mindset, demonstrating adaptability and resilience in overcoming challenges.
Key Skills & Experience:
* 3+ years in customer success, account management, sales, or strategic partnerships.
* Strong stakeholder management and negotiation skills.
* Excellent communication and presentation skills with a consultative approach.
* Proven track record of driving growth and delivering measurable client success outcomes.
* Experience with CRM and SaaS platforms is valuable.
* A forward-thinking, results-driven mindset with a passion for innovation and sustainable growth.