Voice Solution Engineer (Unified Communications)
12-Month Contract
$980 per day + Super
An experienced Voice Solution Engineer (Unified Communications) is required to support a large-scale enterprise Telephony Modernisation Program, delivering the migration from legacy voice platforms to modern, cloud-based UC and collaboration solutions. This is a hands-on technical role within a critical, high-availability environment, working across voice, contact centre and collaboration technologies.
Eligibility
* Australian Citizen or PR
* Baseline clearance will be needed.
* Must be Sydney-based, no relocation
The Role
You will be responsible for the implementation, configuration and support of enterprise voice and unified communications solutions, working closely with project and network teams to ensure seamless service continuity during transition.
Key responsibilities include:
* Expert-level deployment and support of the Cisco Unified Communications stack(CUCM, Unity, Expressway, VCS, CMS, UCCX, Finesse, CUIC)
* Administration of Calabrio Call Recording and wallboard solutions
* Configuration and troubleshooting of VoIP endpoints, including AV/VC units, analogue gateways, paging and emergency phones
* Design and support of enterprise and emergency (000) SIP trunking
* 2nd/3rd-level support for complex voice and VoIP incidents
* Hands-on migration from on-prem Cisco UC to cloud UCaaS/CCaaS(Webex Calling / Contact Centre or equivalent)
* Decommissioning of legacy telephony platforms and supporting infrastructure
* Documentation of as-built configurations, runbooks and operational handover
Program Environment
This role sits within a large, multi-stream Critical Network Program delivering secure, scalable and future-ready technology across enterprise telephony, contact centres, network security and AV services.
Skills & Experience
* Strong hands-on experience with enterprise voice, unified communications and telephony migration projects
* Deep understanding of SIP protocols and enterprise telephony architecture
* Experience supporting audio/video and collaboration platforms
* Exposure to cloud-based UC and contact centre solutions
* Ability to monitor performance, troubleshoot voice quality issues and support resilient communication services
* CCNP Collaboration certification is desirable (not mandatory)
* Familiarity with ITIL processes and service management best practices
Personal Attributes
* Clear communicator across technical and non-technical stakeholders
* Collaborative team player able to influence outcomes in complex environments
* Calm, resilient and decisive under pressure
* Strong planning and prioritisation skills
Additional Requirements
* Willingness to participate in an on-call roster and travel to remote sites when required
CVs to ***********@pra.com.au and follow with a phone call 0483 967 ***