Why work for Tyro
We're not just like every other bank. Tyro has always been a tech company at heart, fostering a diverse and inclusive environment with a passion for continuous learning, which is a core part of our culture.
Tyros are a highly collaborative team. You will work closely with our engineering, product management, customer support, sales, and other teams. Our 600+ Tyros are the lifeblood of our business, and we strive to ensure a positive and enjoyable employee experience. Everyone is committed to delivering excellent outcomes for our customers, giving you the chance to influence the future of payments and commerce for Australian businesses.
About The Role
At Tyro, delivering exceptional customer support sets us apart. For over 16 years, we've built a reputation for flexibility, quality, and customer-first service, supporting Australian businesses with payments and banking solutions.
As a Customer Support Specialist, you’ll be central to our business, advocating for our customers and collaborating across teams. You'll join a high-energy, supportive environment that values innovation and teamwork. We offer a rotating roster from 7am to 7pm, Monday to Sunday (including 1 in 4 weekends), along with comprehensive training and the flexibility to work from home once fully trained.
What You'll Do
1. Solve Technical Challenges – Troubleshoot EFTPOS terminals and related tech issues to help businesses operate smoothly.
2. Be the First Line of Support – Respond to incoming calls professionally, providing excellent customer service.
3. Turn Challenges into Opportunities – Handle inquiries confidently, fostering customer loyalty to Tyro solutions.
4. Educate & Empower – Help customers understand and maximize Tyro’s products and services.
5. Accurately Track & Report Interactions – Log customer interactions precisely in Salesforce for follow-up and analysis.
6. Collaborate & Innovate – Share feedback and work with your team to improve processes and customer experience.
7. Expand Your Skills & Career – Build your internal network and develop new technical and customer service skills.
What You'll Bring
* Call Centre Experience – Handling inbound or outbound customer inquiries and managing high support volumes.
* Strong Problem-Solving Skills – Enjoy troubleshooting and resolving technical issues.
* Excellent Time Management – Reliable, efficient, and able to meet deadlines.
* Clear Communication – Able to explain concepts clearly, verbally and in writing.
* Adaptability & Coachability – Open to feedback, eager to learn, and ready for new challenges.
Perks And Benefits
We value diversity, inclusion, and flexibility. Here’s what Tyros appreciate about working here:
* A hybrid working policy supporting work-life balance
* Learning and career development opportunities
* 16 weeks paid primary carers leave
* 12 weeks paid secondary carers leave
* Annual team volunteer day
* Weekly social events, snacks, craft beer, wine, non-alcoholic drinks, ping pong, and video games
* Taco Tuesdays
* Mental health and wellness initiatives
* Personal finance programs
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