Overview
Lead the housekeeping team at Karrinyup Waters Resort, a premier holiday destination in Gwelup, Western Australia. Karrinyup Waters Resort is located in Perth’s northern suburbs on 15 acres and is Perth’s premier self-catered tourist facility.
With 2 pools (heated), hot spa, 4 playgrounds, 2-storey restaurant and 68 self-contained holiday units, it is popular year-round with local, regional, interstate and overseas holiday makers and business travellers and has been in business for over 50 years.
As the full-time Head Housekeeper, you will play a vital role in ensuring the resort's accommodation is maintained to the highest standards, contributing to an exceptional guest experience.
As the head housekeeper you will be required to:
Responsibilities
- Roster staff according to numbers of priority departure clean, in-house daily services and arrival checks.
- Designate daily housekeeping tasks to be completed by the housekeeping team utilising the Newbook property management system.
- Inspect all cleans completed by the housekeeping team ensuring the business\'s high standards are maintained.
- Provide feedback to housekeepers and suggest improvements with regards to their processes and thoroughness.
- Demonstrate best practices in person and train staff accordingly based on inspections.
- Liaise with reception managers regarding housekeepers\' progress to ensure a timely and professional check-in process.
- Ensure all workplace OHS practices are up to date, housekeeping team are trained and practices followed.
- Update MSDS sheets with current chemicals and liaise with the purchasing manager for housekeeping supplies.
- Order linen from the external provider Brightwater to ensure sufficient items are held to complete all services and departure cleans.
- Approve leave requests, timesheets and attendance using Deputy Time attendance app and have timesheets ready for export to STP for pay runs weekly.
- Resolve issues, both minor and major, within the housekeeping team and liaise with management where appropriate.
- Assist with concierge duties (luggage and guest assistance) as needed using an electric golf buggy / guest transport vehicle. A valid driver\'s license without restrictions is required.
Karrinyup Waters is open 365 days a year, so weekend work will be a requirement of the role.
What we\'re looking for
- 2 years minimum previous experience in a housekeeping role.
- Strong attention to detail and a commitment to maintaining high standards of cleanliness.
- Excellent time management skills and the ability to work efficiently and independently.
- Ability to drive unassisted an electric golf buggy that carries linen and housekeeping items.
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Skills and qualifications
- ATTENTION TO DETAIL
- Chemical Handling and MSDS Management
- Cleaning Standards
- Communication with Reception
- Concierge and Guest Services
- Driving Electric Golf Buggies
- Independence and efficiency
- Inspection and Quality Control
- ISSUE RESOLUTION
- Linen and Supply Management
- OHS COMPLIANCE
- Property management system (Newbook)
- STAFF TRAINING AND DEVELOPMENT
- TEAM ROSTERING
- TIME MANAGEMENT
- Timesheet and Leave Management Software (Deputy, STP)
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