Job Description
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This role is responsible for leading and managing high-performing teams to deliver exceptional customer service to customers with disability and vulnerability, while meeting organisational outcomes.
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About the Role
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The Manager, Proactive Customer Management will:
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* Lead and manage teams to achieve high levels of performance and deliver excellent customer service.
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* Inspire and manage a culture focusing on continuing development and learning within the team to support staff to provide best-practice customer service.
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* Provide strategic advice as part of the Estate Management Leadership Team to support effective decision making and business planning.
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* Collaborate with professional practice leaders, managers and staff across the business to continually build responsive and high-quality practice standards and capabilities.
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* Contribute to developing, reviewing and implementing policies, procedures relating to Financial Management and systems to effectively manage and improve the delivery of customer and support services.
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Requirements
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To be successful in this role, you will need to have:
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* Experience and passion for supporting people with disability, vulnerable and older people.
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* The ability to proactively promote a positive work culture that drives for results.
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* Excellent communication skills to work effectively with customers in a range of circumstances.
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* Strong collaboration skills to build and develop working relationships across all teams.
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* Highly motivated and self-driven to provide excellent customer service in a human service environment.
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Benefits
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This role offers a competitive salary package and the opportunity to make a difference in the lives of over 47,000 people each year.
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About Us
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We are a dedicated NSW Government agency that protects, promotes and supports the rights, dignity, choices and wishes of our customers.
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About You
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As a candidate, you will bring your experience and skills to this role, and we will provide you with the opportunity to grow and develop as a professional.