About Customer Service and Education Officer Role
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This role is ideal for individuals who want to make a meaningful impact in their career while developing valuable skills.
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* As a Customer Service and Education Officer, you will be responsible for delivering clear and consistent information about the Portable Long Service Scheme to employers and workers.
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* You will also contribute to maintaining an accurate and up-to-date register, respond to phone and email inquiries, and complete administrative tasks.
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* The successful candidate will be supported by experienced Team Leaders, receive comprehensive training, and have opportunities to develop their professional skills in a positive team-focused environment.
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About You
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* You should be able to quickly learn, accurately apply, and adhere to regulations, established processes, and guidelines.
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* You should possess excellent customer service skills with strong oral and written communication skills.
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* You should be able to foster productive relationships with stakeholders, customers, and team members.
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* You should have proven organizational skills including managing multiple tasks, determining priorities, and meeting deadlines under pressure.
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* You should uphold and work towards values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, and Human Rights.
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Why Work at This Organisation
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* The organisation values work-life balance, offering hybrid work options including two days from home per week.
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* It provides above award wages and annual salary increases.
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* It offers generous leave entitlements, paid study leave, parental leave, purchased leave, and more.
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* It prioritises well-being with a free Employee Assistance Program and health initiatives.
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How to Apply
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* Submit a resume and cover letter addressing the key selection criteria.
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* The organisation welcomes applicants from diverse backgrounds including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, LGBTIQ, and people with disabilities.
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About the Role
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* Daily tasks include responding to phone and email inquiries, completing administrative tasks, and contributing to key projects and operational priorities.
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* The successful candidate will undergo pre-employment checks including police and misconduct screening.
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