Evoenergy seeks a skilled Customer Resolutions Officer to join our Customer Delivery team. This role offers a dynamic combination of customer interaction, compliance management, and stakeholder collaboration to ensure effective resolution of customer feedback and claims.
Key Responsibilities:
* Manage the registering, tracking, investigation, and resolution of customer feedback and complaints within designated compliance timeframes.
* Maintain complaint handling procedures to ensure compliance with legislative requirements.
* Investigate and manage general Evoenergy claims to ensure balanced outcomes for customers and the organisation.
* Develop and maintain key stakeholder relationships both internal and external to influence and negotiate the best possible outcomes for customers and Evoenergy.
* Access customer and property data to produce formalised customer notification letters.
Our ideal candidate will possess relevant experience in customer service management, communications, business administration or similar, as well as an understanding or ability to quickly learn the application of legislation in a utility environment. They will be IT savvy, with experience in Microsoft Office suite, and possess well-developed communication skills both verbally and in writing, along with a high level of attention to detail.
About Us
We are a leading electricity and gas distributor based in the Australian Capital Territory. Our crews provide 24-7 emergency response and year-round maintenance services.