Job Title: Customer Services Officer
About This Role:
We are seeking a highly skilled Customer Services Officer to provide outstanding levels of customer service to patients, clients and visitors to University Hospital Geelong. The successful candidate will be responsible for providing clerical support to the patient billing & collection functions of the Patient Accounts office.
* Key responsibilities include collecting and recording patient details in Barwon Health's Patient Management System, processing admissions, discharges, and transfers for ward, theatre, and contract patients.
* The role also involves performing private health insurance checks and providing cost estimates and Informed Financial Consent, as well as preparing and managing admission paperwork, including for day surgery and theatre bookings.
* Liaising with patients and families to ensure all admission documentation is complete and compliant, sending patient notifications and providing pre-operative fasting instructions.
* The successful candidate will have the opportunity to work with a highly skilled, professional and dedicated team who take pride in providing high quality services.
About Geelong:
Geelong offers a range of lifestyle choices including inner city, coastal, suburban and rural homes. It is home to world class schools and education providers, doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast.