POSITION DESCRIPTION
Position Details
Position Title: Support Worker
Award Classification: Aged Care
Employment Conditions:
Queensland Local Government Industry (Stream B) Award – State
2017
Department / Branch: Community Services & Wellbeing / Community Care
Principal Location: Shire Office, Hughenden
Reports to: Community Care Team Leader (or as directed)
Direct Reports: Nil
Flinders Shire
Our Vision: Flinders Shire – a place of discovery, opportunity and lifestyle
Our Mission: To promote quality of life through leadership, attitude and respect
Our Values: • A Caring Philosophy
* Pursuit of Excellence
* Teamwork
* Local Ownership
* Communication
* Leadership
* Recognition
Council Structure
Position Objective
Community Care Support Workers are responsible for providing care and support to eligible clients of the
Community Care Program to achieve their individual goals and live independently in the community.
As a representative of Council, demonstrated professionalism and a commitment to a high level of service
and continuous improvement in the best interest of Council and the Community are essential.
Key Responsibilities
Support Services
* Assist clients with a range of activities including:
* Support with personal hygiene, grooming and presentation
* General household cleaning and environmental maintenance tasks
* Social engagement activities in the home and/or local community
* Engagement in activities to support maintenance or improvement of health and wellbeing
* Carry out activities as specified in Client Support Plans and service agreements, with some flexibility
to meet the expressed wishes of the client within a delegated level of responsibility
* Maintain commitment to the rights of clients by maintaining confidentiality, respecting the values,
customs, preferences and spiritual beliefs of clients and their families/carers, and acting in such a
way that the rights of clients are protected
* Ensuring appropriate type and level of support to clients by:
* Being aware of the client’s current circumstances and needs
* Encouraging and supporting clients to continue interests, friendships and social interactions
* Encouraging the clients’ independence and reinforcing their capacities
* Advising the Supervisor of any changes in the client’s circumstances or needs
* Maintain skills through participation in education and developmental activities as directed by the
Team Leader
General
* Consistently complete allocated tasks to a high standard and within agreed timeframes
* Undertake other tasks up to and including your competency and level
* Actively promote the values of the organisation to staff
* Actively participate in identifying, recommending, developing and implementing measures through
which allocated tasks and responsibilities may be carried out more effectively and efficiently
Administration
* Ensure general administration and records management requirements are being met
* Provide courteous and professional customer service to internal and external customers and
conduct all transactions in an ethical and efficient manner
* Contribute positively to a supportive team-based work environment and participate in team
meetings and training sessions as required
* Ensure that requests are acted on and reported upon in accordance with Council Policy
* Keep your supervisor/manager appropriately and adequately informed on the current state of
activities relevant to your role and to highlight in advance any points likely to influence Council
operations or relations with ratepayers and/or the public
* Maintain a personal time management system to ensure deadlines are met; to ensure that other
staff of the Council are given due notice and time to comply with deadlines so that their own
personal planning is not inconvenienced
Organisational Continuous Improvement & Quality Management
* Willingness and ability to adapt to challenge and opportunities:
* changing workforce capabilities through multiskilling, succession planning, knowledge
management
* changing technologies and operational procedures by expanding your knowledge of future
trends and required competencies
* Willingness and ability to set the example and live the values
* Willingness and ability to advocate a positive and constructive organisational culture
* Willingness to accept responsibility for your own actions and decisions, and to be held accountable
for such
* Willingness and ability to integrate the competing demands of work, home, community and self
Corporate Responsibilities
All employees are bound by the Queensland Local Government Act 2009 to act with integrity, and in a way
that shows proper concern for the public interest. All employees are responsible for acting in accordance
with the Flinders Shire Council Code of Conduct and other relevant policies, procedures and protocols as
may be applicable to the role.
Workplace Health & Safety
All workers have a duty to familiarise themselves with and comply with statutory and Flinders Shire Council
Work Health and Safety (WH&S) requirements, including the WH&S Management System, and WH&S
Policies, Procedures and work instructions.
In fulfilling this duty, workers are to:
* Take reasonable care for his or her own health and safety.
* Take reasonable care that his or her acts or omissions do not adversely affect the health and safety
of other persons.
* Comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the
person in control of the business or undertaking (PCBU) to allow the person to comply with the Work
Health and Safety Act 2011 (e.g. wearing of Personal Protective Equipment as instructed).
* Cooperate with any reasonable Policy or Procedure of the PCBU relating to health or safety at the
workplace that has been notified to workers (e.g. reporting of incidents).
* Participate in the consultation and communication processes as prescribed in the Consultation,
Cooperation and Coordination Code of Practice 2021.
Other Requirements
* This position operates from Council’s Administration Office in Hughenden, however, may be
required to travel within the Local Government Area and work outside of standard business hours
to meet the requirements of the role.
* Travel (including outside of normal hours) to attend training may be required
* The incumbent must be:
* prepared to work flexible hours to meet the requirements of the position;
* willing to obtain a ‘Suitability Card’ to enable the incumbent to work with or supervise people
less than eighteen (18) years of age if required;
* medically fit and physically capable to meet requirements of the position;
* Prepared, if required, to undertake a medical assessment by Council’s medical practitioner;
and
* Prepared, if required, for Council to undertake a Criminal History Check
Organisational Relationships and Delegations
Internal: Community Services & Wellbeing Team and other portfolios across Council
External: General public, clients, carers, family members, contractors, suppliers, government departments
and allied health workers
Delegations: The Support Worker works under limited direction, has the skills to manage time and
organisational priorities. This position has delegated decision making and purchasing authority in
accordance with Council's Delegation Register and Procurement Policy.
Selection Criteria
Essential
1. Demonstrated experience or interest in aged care services and an understanding of the Aged Care
industry, or ability to rapidly acquire sound knowledge of.
2. Demonstrated commitment to excellent customer service, and the ability to respond to customer
requests in a professional and patient manner
3. Demonstrated ability to take responsibility for work activities and act with initiative to deliver tasks
on time, including competing priorities while working autonomously and within a team.
4. High level of communication and interpersonal skills with the ability to develop effective
professional partnerships across diverse stakeholders including vulnerable and/or disadvantaged
individuals, their carers and advocates.
5. Demonstrated ability in developing and maintaining community networks and confidently
engaging clients within the community.
6. Current unrestricted C Class drivers’ licence
7. Minimum Certificate III in Aged Care or willingness to obtain within first 12 months of employment.
8. Commitment to uphold Council’s Code of Conduct, Workplace Health and Safety and Anti-
Discrimination policies.
Desirable
9. Willingness to complete and obtain pre-employment checks including National Police check and a
NDIS or Queensland disability worker screening clearance, and a blue or exemption card
10. Current CPR and First Aid certificate, or willingness to obtain.
11. 11. Current LR Class drivers’ licence.
Authorisation
Position Approved By: Barbra Smith, Director of Community Services & Wellbeing