Customer Service Representative – Permanent Part-Time & Permanent Full-Time
DFP Recruitment is partnering with a well-established organisation within the supply chain and logistics industry to recruit reliable and customer-focused Customer Service Representatives. This is a great opportunity for someone who enjoys being part of a supportive team and takes pride in keeping day-to-day operations running smoothly.
About the Role
As the first point of contact for customers, you'll play a key role in ensuring service requests are handled efficiently. Working alongside an experienced and collaborative team, your responsibilities will include:
* Answering incoming calls and understanding customer needs
* Updating systems with job details and service requests
* Coordinating and scheduling support when required
* Keeping customers informed of job progress
* Liaising with field staff to organise service calls
About You
You will bring a positive attitude and a strong customer service mindset, along with:
* Previous customer service or call centre experience (preferred)
* Availability to work:
o Permanent Part-Time: Wednesday to Sunday, 2:00pm – 8:00pm
o Permanent Full-Time: Thursday to Monday to Sunday, 6:00am – 2:00pm
o Permanent Full-Time: Monday to Friday 9am-5pm
* Ability to work in a fast-paced environment and manage priorities
* Strong problem-solving skills and attention to detail
* Confidence using computers and navigating multiple systems
* Good communication, organisation, and relationship-building skills
* A willingness to learn and grow within the role
What's in It for You?
* Permanent employment with stable, consistent hours
* Penalty rates for weekend work
* Supportive team environment with on-the-job training
* Opportunity to build and develop your customer service skills
* Employee benefits and a workplace focused on safety, respect, and teamwork
* Office location with onsite parking in Frenchs Forest
For more information, please contact Zoe on (02) 9200 3*** or email *******@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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