Relais & Chateau at Thornbury Castle are seeking a Hotel Porter to join our professional and hardworking Front of House team. You will be working in a unique and beautifully restored Castle creating truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently undergone a multi-million pound refurbishment program, bringing back to life the regal grandeur of its past. Located 20 minutes' drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar, and two unique meeting and conference spaces.
Our company goal is to deliver "refined and personalised hospitality" to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.
* £12.71 per hour
* permanent position
* shifts between 12 noon and 8:00pm, Monday to Friday
* Greeting guests arriving at the hotel
* Assisting with handling guests' luggage
* Helping to escort guests to their rooms
* Answering any guest queries, directing them to the correct department where necessary
* Helping to keep guest and public areas clean and tidy
* Working closely with other staff to ensure the safety of guests
* Assisting with room deliveries such as room service or extraamenities
* Strong interpersonal and communication skills
* Ability to be a reliable team member
* An additional share of the service charge and tips every month
* 28-days holiday including bank holidays
* An additional paid day off on your birthday
* Complimentary stay at the castle after 3 months probation period successfully passed
* Training programs via internal & external professionals and access to online training facilities
* Staff and family rates on hotel accommodation and discounts on food and beverage
* Recognition programmes
* Career development programmes
* Uniform and meals provided whilst on duty and free parking
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