About the Role
1. Seeking an experienced People Leader from a Financial Services background
2. Flexible workplace & Collaborative Team – Owner Managed Branch Newtown Based
3. Dynamic Team | Challenger Brand | Excellent work culture
As the Customer Service Manager, you will provide excellence in customer service while achieving business growth and sales targets for the Branch.
Working closely with the Branch Manager to lead, motivate and coach the service team to deliver superior customer service and achieve the Branch targets. As the Customer Service Manager you will support with Branch Manager in enhancing team performance and productivity, achieve quality and compliance requirements and to effectively manage and develop staff.
Your key responsibilities will include:
4. Developing a sound understanding of the customer base and ensuring consistent and relevant Branch sales and service activities
5. Attract, retain and grow the value of the Bank’s customer base
6. Achieve branch sales and referral targets as set Branch Manager
7. Proactively develop and maintain face to face relationships with internal and external customers
8. Supervise and coordinate branch service team
9. Analyse workloads to ensure effective rostering of the branch to meet customer needs
10. Act as a role model to coach the Service team to achieve their best performance and deliver unmatched customer service
About you
As an experienced Customer Service Manager, you will demonstrate proven experience in a similar role, and thrive in a customer centric environment. Further, you will demonstrate:
11. Previous banking experience within a retail environment (preferred)
12. Experience in coaching and developing sales staff
13. Proven experience in consumer lending is advantageous
14. Working knowledge of Windows programs
15. Excellent verbal communication skills
This is a fantastic opportunity to develop your career at BOQ, meet new people and join a motivated team of professionals.
About Us
With its origins dating back to BOQ is a regional bank with national presence. We are a true alternative to the major banks.
Our Perks
16. BUPA Corporate Plan
17. Discounted financial products
18. Employee Assistance Program (EAP)