Our organisation is seeking a highly skilled Customer Service Consultant to join our team. The successful candidate will play a key role in building strong relationships with customers, identifying their needs and providing tailored solutions to meet their expectations.
The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment and demonstrate a commitment to delivering exceptional customer service.
* This role involves interacting with customers via various channels, including phone, email and in-person. You will need to remain calm under pressure and handle customer complaints in a professional manner.
* You will work collaboratively with colleagues to achieve sales growth and meet customer needs. This requires effective teamwork and the ability to adapt to changing priorities.
Key Responsibilities:
* Deliver exceptional customer service across all touchpoints
* Identify customer needs and provide tailored solutions
* Work collaboratively with colleagues to drive sales growth
* Stay up-to-date on the latest products and services through continuous training
We offer a range of benefits to support your career development and well-being. These include:
* A competitive salary and bonus structure
* Ongoing training and development opportunities
* A flexible work arrangement policy to support work-life balance
* Access to a comprehensive employee assistance program
Why Choose Us?
* We offer a dynamic and supportive work environment that values diversity and inclusion
* We are committed to helping our employees grow and develop in their careers
* We have a strong focus on employee engagement and satisfaction