Senior Community & Customer Engagement Officer (Temporary Opportunity - Up to 11 months)
Organisation/Entity: Transport For NSW
Job category: Projects
Job location:
Wollongong, NSW, AU, 2500
Job reference number: 101932
Employment type: Fixed Term Full-Time
Salary range: $ $
* Dynamic work environment to lead communication and engagement on a major infrastructure project
* Opportunity to make a real impact, shaping the future of regional NSW
* Temporary opportunity based in Wollongong/South Coast NSW
You're ready to show up and make an impact on your local community.
You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.
In this role, you'll:
Lead the delivery of the full range of internal and external strategic communication and stakeholder engagement activities for major (and state significant) infrastructure projects in the development and construction space. Work with a specialist communication and engagement team to lead communications and engagement activities for projects in our patch (on the Princes Highway, south of Nowra), including, crafting messaging for projects including development of key messaging to be used across platforms such as community updates, email blasts, webpage content and social media.
Embrace the challenge of a role with variety as you provide communication advice to project teams to develop stakeholder and engagement plans, strategies, and materials. You will work collaboratively to understand and project status, timelines and how milestones are effectively communicated to our community and stakeholders. You'll facilitate meetings, coordinate and drive events, workshops, and community consultation activities. You'll provide strategic advice on the effective management of emerging communications and stakeholder issues and concerns and work on behalf of stakeholders to resolve the significant problems.
The role also includes coordination of media activities and responses to ministerial requests, while building and maintaining working relationships with internal and external stakeholders to promote open communications and facilitate the delivery of best practice stakeholder engagement initiatives.
For more information on this position and business unit, view the role description and information pack.
About you
You're someone who is comfortable in a complex environment like Government. You have strong experience in the communications and engagement space with time spent in a construction, development or planning space being most advantageous. You'll also have proven abilities to manage competing priorities, liaise with multiple stakeholders, and process driven.
To succeed in this role you will have an adaptable nature, strong interpersonal skills, and a real passion for having a positive impact on your community
Your skills and work experience in communication, engagement, media, or public relations matter most in this position, but a relevant tertiary qualification will also be advantageous.
This role is based out of the Wollongong office in the South region. The wider team supports a hybrid working environment; however, there is expectation that some time will be spent working from the Wollongong office and attendance at project locations, which is located on the NSW South Coast.. Reporting to the Community & Customer Engagement Manager, this is temporary full-time role available until August 2026. The salary for this position USS 9 ($133,572 - $143,593) per annum plus superannuation.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.
What are you waiting for…? Connect with us. Apply now
Applications close: 11:59 pm Thursday 18th September 2025.
For more information about this role, please contact MARCIA..NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
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