At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We're a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We're investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you'll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
The purpose of this job
Bupa Telehealth provides health services designed to support our customers health. These services include those to help customers manage chronic conditions and those to provide support around a hospital admission.
These services are delivered by our Health Coaches. A Health Coach delivers a person-centred behaviour change program designed to help our customers better manage their health and navigate the health system.
The Health Coach provides a range of current, evidence‑based, best practice health information and support to customers. This support is primarily provided over the phone.
The primary focus is to motivate and inform a customer regarding their health and wellbeing choices in order to become a more active and engaged participant in the management of their own health.
What you'll need to make it possible
* Tertiary qualifications in nursing (including current, unrestricted AHPRA registration, accreditation with Dietitians Australia or equivalent).
* An understanding of clinical best practice in chronic disease management
* Experience working within diverse clinical acute and/or community health setting where sound clinical judgment essential
* Strong communication skills with a demonstrated ability to educate and motivate individuals
* Proficient in windows‑based computer software and ability to work simultaneously and efficiently with telephone‑based duties
* Strong customer service skills, commitment, and a desire to satisfy customer needs
What you'll be doing in this role
* Use person-centred behaviour change techniques and other coaching tools, motivate and inform customers in how to better manage their health
* Assist customers to develop action plans to address opportunities for health improvement.
* Guide customers to build on their knowledge, skills and confidence to support self‑management of their health.
* Manage individual caseload of customers scheduling and achieve productivity targets
* Deliver the relevant service in accordance with the Bupa Telehealth Quality Framework and program guidelines and standards.
* Maintain clinical documentation in line with professional legal and regulatory requirements and Bupa Telehealth standards.
Why you'll love it?
We support our people to be the healthiest and happiest versions of themselves.
If this sounds exciting, we'd love to hear from you. Let's shape the future of healthcare, together.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
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