Full-Time Assistant Telephone Admin / Internal Sales
Join a Reputable, Growing Team on the Gold Coast!
The Marble Man is a 5-star stone care and restoration specialist. For over 30 years, we’ve serviced clients from NSW to the Sunshine Coast, providing premium polishing, cleaning, and repair solutions. Our team is the heart of our business—most of our staff have been with us for over 5 years, and some for nearly 20!
We are looking for a motivated Assistant Telephone Admin with a strong work ethic to join our close-knit team. This role is fundamental to our success, acting as the first point of contact for our valued customers.
The Role
This is a fast-paced, telephone-based role that combines customer service with internal sales. You will be responsible for:
* Managing Enquiries: Handling incoming customer queries via phone and email with a high level of accuracy.
* Quoting & Sales: Preparing proposals and quotes based on photos and information provided by clients.
* Following Up: Managing \"prompt pricing\" and following up on all quotes to answer any questions and close the sale.
* General Admin: Booking inspections, updating our CRM, and assisting with extra general office duties as required.
What We Offer
* Stable Hours: Monday–Thursday (8:30 am – 5:00 pm) and an early finish on Friday (7:30 am – 4:00 pm).
* Growth Potential: Opportunities to progress into specialized roles, including technician scheduling, or even our social media platforms.
* Incentives: Be rewarded for your performance monthly.
* Great Culture: Join a supportive, long-standing team with a \"5-star\" reputation.
* Training: Full training provided on our systems and the stone industry.
About You
We are looking for a proactive \"people person\"—someone from a hospitality or retail background would be a perfect fit!
· The Ultimate Team Player: You thrive in a small team environment and take pride in always assisting your colleagues. You understand that your accuracy in quoting and closing directly supports the success of our technicians in the field.
* Communication: You have a confident, professional telephone manner and excellent written skills.
* Attention to Detail: You take pride in entering data accurately into a CRM and following systems/checklists.
* Tech Savvy: Proficient in MS Office (Word/Excel) with fast and accurate typing skills.
* Self-Motivated: You can work confidently and independently, multitask under tight deadlines, and are always punctual.
* Experience in the stone or building industry is a bonus, but definitely not essential.
How to Apply
If you’re ready to join with a company that values its people, we want to hear from you!
Please apply with your Resume and a Cover Letter outlining why you’re the perfect fit for the Marble Man team.
Job Type: Full-time
Pay: $49,900.00 – $60,000.00 per year
Application Question(s):
* Do you have your own vehicle & drivers licence?
* Expected annual salary?
Experience:
* Word, Excel, Outlook: 3 years (Required)
* Data Entry Role: 3 years (Preferred)
* customer service: 3 years (Preferred)
Work Authorisation:
* Australia (Required)
Work Location: In person