2 casual positions available with an hourly rate in the range of $53.21 to $59.15, plus superannuation of 12% (HEW Level 5)
approximately 4 months of work starting as soon as possible
Join the Information Technology Services (ITS) team at The University of Queensland as an IT Customer Support Officer, where you'll play a vital role in a major digital uplift across the University's computing environment. With Microsoft ending support for Windows 10 in October 2025, these casual roles are critical to delivering a large-scale upgrade project that includes hardware refreshes and operating system transitions to Windows 11. You'll help ensure compliance with cyber security standards and minimise disruption to IT operations. Working as part of a collaborative and high-performing team, you'll also contribute to exceptional Tier 1 and 2 support services while enabling existing staff to focus on business-as-usual priorities.
Key responsibilities will include:
Providing on-site and remote endpoint support to facilitate device upgrades and Windows 11 transitions
Supporting hardware and software deployment activities across a large and diverse client base
Ensuring compliance with security and configuration standards throughout upgrade processes
Maintaining clear communication and documentation to support smooth handover and service continuity
About UQ
As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.
About You
You are a client-focused IT professional with strong technical skills and a collaborative mindset. Whether supporting day-to-day operations or contributing to large-scale upgrade projects, you bring initiative, attention to detail, and a commitment to delivering high-quality service in a dynamic environment.
To succeed in this role, you will have:
A qualification in IT or a related field, or equivalent experience/training
Experience supporting Windows, macOS, Linux, and mobile technologies in a service environment
Proven ability to provide remote and on-site support, including operating system upgrades
Sound understanding of IT/data security standards and compliance requirements
Strong communication skills, including the ability to document processes and interpret client needs
Demonstrated ability to manage competing priorities and work effectively within a dispersed team
Desirable attributes include knowledge of audiovisual and server technologies, familiarity with ITSM frameworks, awareness of emerging technologies, and a current Class C Driver's licence.
The successful candidate may be required to complete background checks including, right to work in Australia, criminal history and education checks.
Questions?
For more information about this opportunity, please contact Olivia Thompson, Team Leader, Service Delivery at o.thompson@uq.edu.au .
For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below)in the subject line.
Want to Apply?
We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:
Cover letter summarising how your background aligns to the 'About You' section
Resume
Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au .
Other Information
As a casual employee, and in line with Fair Work, please note that there is no commitment to ongoing work in this position.
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
Applications close Sunday 17 August 2025, at 11.00pm AEST (R-54380).
Please note applications will be reviewed as received. Candidates may be interviewed prior to the job closing date. We encourage candidates to apply as soon as possible. The University of Queensland reserves the right to close this application process early.
Welcome to the University of Queensland (UQ) Careers Page
Acknowledgment of Country:
The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country.
Why Choose UQ?
At the University of Queensland, we are proud to be one of Australia's leading research and teaching institutions, consistently ranking among the top 50 universities worldwide.
As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million).
Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries.
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UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.
Diverse and Inclusive Community:
UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability.
Join the UQ Community:
Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work.
For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ .
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