Agribusiness & Regional teams are an integral part of the communities we represent and drive customer value through strong partnerships and a personalised service. Our refreshed strategy in this area focusses on amplifying how we support our regional and agribusiness customers and build on our strengths in community engagement and reputation.
Reporting to the Executive General Manager Business Banking, this role will lead a team that delivers to the Business Banking strategy and will focus on providing value for new and existing Suncorp customers by connecting customers to Suncorp products and services. Critical to this role will be building the Suncorp brand and presence outside of Queensland, by being customer obsessed and through strong employee performance and engagement and ensuring Suncorp is an employer of choice in regional communities.
**What you'll do**
- Lead and develop the capability of others through effective coaching, mentoring, professional development and performance management.
- Create, maintain and promote an environment that encourages employee's well-being and a safe working environment.
- Increase customer focus, growth and differentiation in the market through service excellence to customer and the management of sales and service outcomes across the Agribusiness & Regional distribution channel.
- Support the relationships and business development activities with 3rd party brokers/aggregators for relevant portfolios.
- Implement and monitor sales and servicing systems that deliver differing value propositions for business bank segments.
- Deliver effective Agribusiness & Regional relationship management and contact systems that improve customer retention, customer satisfaction and advocacy.
- Responsible for managing the financial drivers of Suncorp's Agribusiness & Regional bank base (prospective and existing) to grow and improve profitability.
- Design, implement and monitor an effective business plan to grow and improve regional profitability.
- Ensure balance sheet exposures in business bank base reflect Suncorp's Risk Appetite Statement, Bank's strategic customer segments and appropriate return for risk
- Manage to cost targets and budget as agreed.
- Maintain Suncorp's banking license.
- Ensure sound Risk Management principles and systems are in place. This includes proactively identifying risks, implementing actions and improvements and monitoring remedial outcomes.
- Ensure operational controls are robust and effective in delivering business goals including key areas such as resourcing, sales focus, operating hours, credit quality and complaints resolution.
.**What you'll bring**
- Extensive understanding of the Agribusiness banking environment within Australia
- 10+ years in depth commercial knowledge and understanding of the Financial Services Industry.
- 10+ years Leadership experience.
- 10+ years experience in developing and driving strategies across a diverse workforce.
- Understand the global levers to the Australian banking market.
- Ability to collate and synthesis large arrays of industry and academic information including data sources to design and implement business plans.
- Demonstrated leadership and change management skills at senior executive level.
- Ability to develop solutions and courses of action and recommend solutions by using an information base to identify key issues, compare with other data, and determine cause-effect relationships.
- Strong communication and presentation skills (written and oral). Able to communicate complex issues in concise and simple terms to a large range of audiences (including at Executive and CEO level), with confidence and appropriate formats.
- Demonstrated capacity to drive, support and adapt to changing environment
**What we can offer you**
- Excellent discounts on a range of retail favourite stores as well as banking and insurance products
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
**About Suncorp Group**
We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step