Senior Contracts & Performance Officer Employment Type: Temporary Opportunity up to September 2027 Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: DCS Clerk Grade 9/10 Salary Range : $129,464 - $142,665 Base plus super The opportunity We are now inviting applications for the opportunity of Senior Contracts & Performance Officer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW. Day to Day Responsibilities Reporting to the Commercial Contracts & Performance Manager, providing a range of strategic advice, in relation to the project procurement and vendor management of strategic vendors. Develop, co-ordinate and lead sourcing activities to establish supply arrangements that meet business needs Plan and lead contract negotiations in the establishment and review of supply arrangements to deliver value for money procurement outcomes Manage and co-ordinate all aspects of contract management services including developing and managing contract management plans, negotiating changes and modifications, monitoring, and analysing performance, initiating service improvement Initiatives, addressing non-performance, and ensuring compliance requirements to achieve the required contract outcomes This is a high-volume and dynamic environment that spans a range of procurement and commercial activity. What you will bring to this role You will be an organised and self-motivated professional with demonstrated experience of contract and vendor management. With a high attention to detail and passion for customer service, you will consistently deliver value to a range of stakeholders across the business. Your commitment to continuous improvement and ability to prioritise, work under pressure and clear communication skills will be critical to your success. The successful applicant will be able to contextualise business requirements and understand NSW government procurement processes and associated documentation. Essential Requirements Minimum 5 years working experience in strategic procurement, contract management and Vendor Management, within IT and/or government organisation being an advantage. Results-oriented and self-motivated with a commercial mindset and strong business acumen Strong interpersonal, negotiation and communication skills Strong project implementation, coordination and financial analysis skills preferred Proven ability to work independently, planning and achieving outcomes in a timely manner Strong organisational skills and able to work under pressure Good level of financial acumen, project management, data analysis and reporting capabilities. Effective communicator with the ability to build and manage relationships with suppliers, customers and internal stakeholders AI Statement The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience. Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role. Question 1: Select a recent business priority change that you needed to implement in a tight time frame. Outline the priority change, your approach to it and the end result. Question 2: Please outline how you communicate with your team to explain roles, responsibilities and required outcomes. Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday,20 October 2025 at 9:59AM Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process