What To Expect
Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.
The role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You'll Do
* Answer phone calls, emails and drive‐ins to address any customer concern with the highest level of response and attention.
* Return missed phone calls and emails promptly.
* Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
* Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
* Conduct transactions with systems; walk customer through order and provide summary.
* Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
* Maintain records of time, expenses and materials.
* Communicate estimated parts ship and arrival time, including regular updates.
* Follow up with customer on parts order and ensure complete satisfaction with the order.
* Perform other related duties as assigned.
* Help maintain cleanliness of service centre.
* Effectively handle multiple priorities, organize workload, and meet deadlines.
What You'll Bring
* Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
* Understanding of basic automotive techniques related to repair and servicing of automobiles.
* Experience in automotive equipment and servicing methods.
* DMS Systems, SAP, MS Office Suite.
* 1-3 years' experience in the automotive industry.
* Excellent oral and written communication skills as well as the ability to follow instructions required.
* Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
* Maintain and perform top level professional integrity and appearance as a parts advisor.
* Dealer automotive service experience a plus.
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