Johnson Controls is a global leader in thermal management, mission‐critical building systems, energy efficiency and decarbonisation, helping customers use energy more productively, reduce carbon emissions and operate with precision and resilience in rapidly expanding industries such as data centres, healthcare, pharmaceuticals, advanced manufacturing and higher education.
Tyco Projects, part of Johnson Controls, is a market leader in fire, security and building efficiency solutions across Australia. Local expertise in Australian codes and standards enables the delivery of tailored, end‐to‐end solutions spanning fire protection, security systems, HVAC, power and energy storage.
About The Opportunity
We are seeking a highly‐organised and detail‐focused Customer Service and Despatch Coordinator to act as the central point of contact for customer order processing and coordination. This role plays a critical part in ensuring the seamless execution of orders—from entry through to dispatch—while also managing repair workflows and customer returns (RMA). You will work closely with internal teams across production, logistics, finance and technical services, as well as external customers and freight partners.
Key Responsibilities
* Accurately process and manage customer purchase orders in ERP (Pronto), ensuring timely order confirmations and delivery commitments
* Coordinate end‐to‐end order lifecycle, including tracking, updates and cross‐functional alignment
* Maintain production schedules and order tracking systems (Excel & SharePoint) to ensure visibility and accuracy
* Liaise closely with Production and Operations teams to ensure on‐time delivery performance
* Manage invoicing processes, ensuring accuracy and timely submission to customers
* Coordinate repair orders and RMA processes, including pricing of non‐warranty work and logistics of returns
* Partner with warehouse teams to optimise packing, dispatch and freight efficiency
* Manage domestic and export shipments, including documentation (commercial invoices, packing lists, certificates of origin) and freight coordination
* Prepare shipping instructions and liaise with freight carriers to ensure timely delivery
* Monitor and report on key metrics, including On‐Time Despatch (OTD) performance
* Communicate proactively with customers and internal stakeholders regarding order status, delays or changes
* Maintain comprehensive documentation and audit trails in line with compliance requirements
Additional responsibilities may include warehouse coordination, inventory accuracy initiatives and team support where required.
About You
You'll bring a strong understanding of customer service within a technical, manufacturing or building services environment, along with the ability to manage complex workflows and multiple stakeholders.
Key Requirements
* Certificate or Diploma in Business, Engineering, Supply Chain or related field (or equivalent experience)
* Minimum 2+ years' experience in a customer service, order coordination or operations role
* Experience working with ERP systems (Pronto highly regarded)
* Exposure to freight/logistics coordination, particularly domestic and export shipments
* Strong organisational skills with high attention to detail and accuracy
* Excellent communication skills and ability to work cross‐functionally
Desirable
* Experience within fire, security, HVAC or building systems industries
* Exposure to warehouse operations or team coordination
* Understanding of manufacturing or project‐based delivery environments
#J-18808-Ljbffr