Toowoomba Friendlies Mobility and Independent Living is seeking a caring, detail-oriented all-rounder to join our NDIS and Aged Care team. This is a unique role that blends administration support with hands-on warehouse duties.
We're looking for someone who is organised, proactive, and enjoys working with both people and products – helping clients access the equipment and support they need while ensuring operations run smoothly.
Key Responsibilities
Administration tasks
* Welcome and assist clients with a professional, empathetic manner.
* Answer phone and email enquiries regarding appointments, products, and services.
* Organise, schedule and manage nurse appointments.
* Prepare and maintain client records, service agreements, databases, and reports.
* Process orders, invoices, quotes, service bookings and payment requests.
* Coordinate continence assessments and documentation.
* Liaise with support coordinators, support staff, and informal supports.
* Provide general administrative support to senior staff as needed.
Warehouse and logistics tasks
* Pack, collate, and dispatch client orders daily with attention to detail and care.
* Accept, unpack, and rotate incoming stock deliveries.
* Label and organise products to maintain accurate inventory.
* Arrange product supplies for clients, nurses, and service partners.
* Perform local deliveries following company safe-lifting and handling procedures.
Requirements
* Strong customer service focus with excellent communication skills.
* Administration skills, including intermediate Microsoft Word, Excel, Outlook.
* Ability to acquire new systems knowledge quickly.
* Reliable, able to work autonomously within a team environment.
* Physically capable of meeting manual-handling requirements.
* Current driver's licence.
* NDIS Worker Screening Check (Yellow Card) and Working with Children Check (Blue Card), or ability to obtain.
Why join TFSD?
* Friendly and supportive team environment.
* Ongoing training and professional development.
* Customer-focused organisation with strong community values.
* Supportive management that values work/life balance.
* Staff wellness programs.
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Our customers are our number one priority – if you're ready to deliver exceptional service while supporting our community, we'd love to hear from you.
Thank you for your interest. Due to high application volume, only shortlisted applicants will be contacted.