Job Description
The Salesforce Administrator will support (15x) Salesforce applications and manage the change and release function for DFAT.
This role is required to document process enhancements and improvements, liaise with the customer interface for operational and compliance improvements including SLA exceptions and Service Improvement Plans.
Responsibilities & Qualifications
Demonstrated experience in configuration salesforce.
Ability to build/modify custom Objects, Flows, Permission sets, sharing and other related configuration and settings.
Demonstrated experience in creating Reports and Dashboards.
Strong proficiency in using Data loader and data management abilities.
Demonstrated experience in tracking and troubleshooting errors.
Demonstrated experience in User management.
Proficiency in deploying configuration across environments.
Proven experience in providing technical assistance and end user troubleshooting for bugs and enhancements.
Demonstrated experience performing BAU activities and monitoring the Salesforce environment.
Demonstrated experience working with large and complex enterprise data structures.
Demonstrated experience migrating data to the Salesforce platform.
Demonstrated experience engaging with business areas to understand business processes, data, and requirements gathering.
Ability to work with a dynamic team in a fast-paced environment.
Manage the process updates and liaise with the client for improvements, enhancements and alignment to the customer processes for Change management and Release Management.
A demonstrated ability to communicate with a wide range of stakeholders of varying abilities both verbally and in writing.
Ability to work closely with our vendors and internal stakeholders.
Strong understanding of Salesforce best practice and functionality.
Apply in-depth knowledge of IT service transition along with IT Infrastructure Library (ITIL).
Maintain a focus on continual prioritised improvement in alignment with the client's objectives and business needs.
Mandatory Certifications
Salesforce Administrator Certification
Salesforce Certified Platform App Builder
Salesforce Public Sector Solution and Service Cloud knowledge and experience.
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