Job Description
As a Coach, you will play a vital role in delivering our Employment Services Strategy, which is focused on improving sustainable employment outcomes for individuals with disabilities.
This position centers on mentoring participants to overcome and manage barriers by developing tailored, individualized plans and fostering a work-ready mindset. A Coach puts the participant at the forefront of our service delivery, providing support and guidance to help them secure suitable and sustainable employment opportunities.
Key Responsibilities:
* Ensure each participant's individual needs and aspirations for employment are at the center of your focus.
* Effectively support a caseload of participants, by providing support, guidance, and direction.
* Achieve individual and team KPIs in line with our requirements.
* Deliver coaching and support to participants in line with our Service Delivery Model.
* Build rapport and trust with participants, developing tailored Action Plans based on strengths, goals, and support needs.
* Connect participants with internal and external training, qualifications, and support services to address vocational and non-vocational needs.
* Work collaboratively with Business Inclusion Specialists to engage with inclusive employers and identify tailored job opportunities.
* Create sustainable job opportunities and career paths for participants via relationships with local employers.
* Support employers with inclusive practices and work adjustments, fostering a disability-confident workplace.
Required Skills and Qualifications
To be successful in this role, you will possess the following skills and qualifications:
* Prior Employment Services experience.
* Strong customer service and relationship building skills.
* Demonstrated ability working towards targets and KPIs.
* Strong communication and interpersonal skills.
* Problem solving and conflict resolution.
* Strong administration and computer skills – ability to learn technical systems.
* Resilient in nature and ability to thrive in a continuously changing environment.
Benefits
We offer a range of benefits to support your professional development and well-being:
* An inclusive work environment that values both your personal and professional life.
* A strong focus on flexibility to help you achieve a healthy work-life balance.
* Access to specialist and accredited training, professional mentoring, and ongoing coaching.
* Opportunities for professional development and career advancement.
* The opportunity to gain a Certificate IV in Community Services.
* A dedicated Service Award Program to celebrate your milestones.
* Free and confidential support through our Employee Assistance Program (EAP).
Others
This is a full-time role based in the Rockdale, Hurstville, Miranda, and St George Sutherland region.
You will work closely with our Business Inclusion Specialists to engage with inclusive employers and identify tailored job opportunities.
As a Coach, you will be responsible for creating sustainable job opportunities and career paths for participants via relationships with local employers.
You will also support employers with inclusive practices and work adjustments, fostering a disability-confident workplace.
Our Recruitment team is always available to answer any questions or provide additional information about the role.
If you are passionate about making a difference in the lives of individuals with disabilities, we encourage you to apply for this rewarding role.