Rydges Palmerston is part of EVT, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment, and leisure in Australia & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth, each locally inspired, reflecting our team, our customers, and you. We’re dedicated to making the day better, including, nurturing talent, and promoting internally.
About the role
Our Duty Manager position is ideally suited to a natural leader with a keen eye for detail and the ability to drive service excellence. You will play a key role in the Front Office, working closely with the Front Office Manager to uphold high standards of customer service across all areas of our operation.
1. Work various shifts, including evenings and weekends.
2. Provide five-star customer service in a busy environment.
3. Communicate effectively with guests, management, and team members.
4. Assist in managing all departments during your shift.
5. Maintain excellent personal presentation and staff grooming standards.
6. Monitor hotel presentation and staff grooming during shifts.
7. Anticipate guest needs proactively.
8. Demonstrate strong team orientation.
Benefits include:
* Incredible team member discounts from day one.
* 50% off stays at EVT hotels including Rydges, QT, Atura, JUCY Snooze, and more.
* $2 movie tickets, Moonlight, Gold Class, Candy Bar discounts, and others.
* Savings at Thredbo during winter and summer.
* Opportunities for rapid career growth within EVT.
* Community involvement, volunteering, and charitable activities.
* Being part of Australia and NZ’s largest and most diverse experiences company.
Skills & experience
* Experience in a similar role within a 4 or 5-star environment.
* Strong hotel management background, with knowledge of reservations, accounts, complaint handling, and problem solving.
* Experience with Opera PMS is required.
* Proven experience in front desk and reservation operations.
If interested, sign up for our weekly job alerts at EVT Careers .
***Only applicants with valid working rights in Australia should apply.***
Send your resume and a personalized cover letter to (emailprotected). Only successful applicants will be contacted.
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