About the role
Our call center team is responsible for supporting our external partners – this includes (but is not limited to) Finance Brokers and Automotive Dealers. Their role is to be on the front line to answer calls, messages, and emails regarding frequently asked questions about our credit policy, provide information on the status of their clients' applications and to provide excellent service. This role is important to the growth of the channel as it improves broker and dealer satisfaction and our customer experience.
You will be accountable for liaising between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals. This position is a customer service and solutions based relationship role that would suit someone who is a quick thinker, excellent communicator and enjoys growing a channel without having to be a sales person.
What we are looking for
This role requires a combination of strong communication skills, proactive behaviour, and the ability to manage complex situations efficiently. The ideal candidate will possess a blend of interpersonal, analytical, and organizational abilities to excel in this dynamic environment.
Qualifications
* Passion to provide outstanding service.
* Outstanding communication skills – both written and verbal.
* Ability to work autonomously, own and complete tasks.
* Have a positive, inclusive and collaborative approach to work.
* Have the confidence to challenge and strive for continual improvement.
* Be a relationship builder with the ability to initiate and drive conversations.
* Strong time management and organisational skills.
What's in it for you
At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we're always investing in our employees to lead new projects and develop people's careers. We have quarterly awards, events, bonuses and more.
Some of our perks and benefits we offer to our employees are:
* Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees.
* 3 days paid community service and volunteering leave per year.
* 12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer.
* Quarterly champion awards and reward trips.
* Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.
* Team social events, massages in the office, free coffee and much more.
Equal Opportunity Employer
MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.
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