What To Expect
At Tesla, our Tesla Advisors consistently deliver an educational, immersive, and exciting experience to all current and future customers, creating memorable moments, especially on delivery day. They serve as Tesla's front line and brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy.
As a Tesla Advisor, you will support customers from their initial visit to our showrooms to their delivery day. You will help deliver an innovative buying and delivery experience, reflecting Tesla's cutting-edge vehicle technology.
Success at Tesla requires energy, organization, and dedication. A passion for sustainable energy and the ability to create exceptional client experiences are essential. While individual achievements are recognized, teamwork is crucial, and team players who help others succeed are highly valued.
What You'll Do
* Engage walk-in guests promptly, opening conversations and making them feel welcome.
* Excite, educate, and engage prospective customers and current owners via calls, emails, texts, and outbound events, providing information about Tesla's products and answering questions.
* Maintain a healthy sales pipeline by collecting customer contact details and scheduling/co-piloting test drives for interested individuals.
* Contribute to monthly sales and delivery targets by meeting and exceeding KPIs.
* Execute sales and delivery operations proficiently, delivering a strong client experience with minimal guidance.
* Support the delivery and installation of the Tesla ecosystem, ensuring a seamless process.
* Provide top-tier customer service throughout the sales, delivery, and ownership experience.
* Serve as the primary contact for all customer interactions during their purchase journey.
* Educate customers on the purchase and delivery process from initial contact to delivery day.
* Ensure vehicles are prepared for delivery appointments.
* Conduct comprehensive vehicle orientations tailored to each customer's needs.
* Manage trade-ins and documentation on delivery day.
* Perform Tesla Direct deliveries from Delivery Centres to customer homes when needed.
* Perform additional responsibilities as required to meet business needs.
What You'll Bring
* Customer service experience.
* Positive, enthusiastic attitude and passion for transforming personal transportation.
* Ability to understand and communicate technical and business concepts.
* Strong team mentality and reliability.
* Excellent communication skills and attention to detail.
* Mastery of Tesla products and services, with awareness of EV industry trends and incentives.
* Flexibility to work evenings, weekends, and holidays in a retail setting.
* Valid driver's license with a clean driving record for at least two years.
* Ability to obtain any necessary state licensing, where applicable.
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