Description
* Play a key role in maintaining mission‐critical ICT operations
* Grow your capability in a high‐impact operations team
* We're a 'Family Friendly' certified workplace – we understand the diverse roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting Leidos Careers.
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
You will be working within a key ICT Program with the Department of Defence. The Event & Incident team ensures IT event and incident processes restore normal service operations quickly and effectively.
* Conduct event monitoring in line with treatment plans and take actions to reduce High Priority Incidents.
* Work collaboratively to ensure monitoring is effective and accurate handover of managed cases at shift change.
* Maintain high-quality, accurate records of all incident cases and monitor, manage and report on multi-service provider job queues.
* Participate in assessments of incident process maturity and effectiveness, and continuously improve SOPs for event and incident activities.
* Provide after-hours support for incident management activities as required.
What You'll Bring to Make An Impact
* Experience working in an IT service desk environment with a strong customer service focus.
* Ability to work both autonomously and collaboratively, resolve conflict, and prioritise effectively.
* Proven ability to deliver high‐quality client service while building and maintaining productive relationships.
* Strong interpersonal skills with empathy and professionalism in all interactions.
* ITIL V4 Foundation certification (or higher) highly regarded; willingness to work on a rotating 24/7 roster.
This role does require the successful applicant to be an Australian Citizen and holda minimum NV-2
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It\'s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps
* To apply for this role, follow the links or apply via our Careers page.
* Recruitment process - Interviews and background checks.
* Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
* We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team for additional support during your application or throughout the recruitment process.
* Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
If you\'re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We\'re not hiring followers. We\'re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We\'re already at step 30 — and moving faster than anyone else dares.
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