Customer Service Representative (Casual- ACT Canberra)
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Deliver Quality Cars. Represent Compass. Help Keep Customers Moving.
We're looking for reliable, customer-focused drivers to join our team on a casual basis. You'll deliver and collect vehicles, ensure they're spotless, and create a great handover experience — all while helping customers get back on the road after an accident.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
* Care & Passion – to deliver outstanding service the way we'd want to be treated
* Courage – to be empowered and make informed decisions
* Can Do – a proactive mindset focused on solving problems and improving
* Trust – to be counted on to do the right thing in all relationships
What You'll Be Doing
* You'll play an important role in delivering clean, well-prepared vehicles and creating a seamless experience for our customers. Your responsibilities will include:
* Driving vehicles to and from customer locations using GPS and traffic apps
* Handing over vehicles in a friendly, professional manner
* Collecting vehicles and completing electronic forms via iPad
* Cleaning and detailing vehicles inside and out within timeframes
* Following all safety, traffic, and vehicle care protocols
* Working with your branch team to support daily schedules and customer needs
What You'll Bring
* A strong focus on customer service — any industry experience welcome
* Good communication, reliability, and team spirit
* Physically fit and able to wash, clean, and move vehicles safely
* Well-presented and professional in appearance
* Confident using mobile devices or tablets for basic data entry
* Previous driving or vehicle-handling experience is a bonus, not required
Why Join Compass
Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You'll also enjoy a range of benefits, including:
* Career development – many of our team members have progressed into senior roles across the business
* Access to the Employee Assistance Program (EAP) – confidential support when you need it
* Make a Difference Leave – one paid day per year to support a community cause
* Learning and development days to support your growth
* Team-building events and activities to strengthen connection and culture
* Exclusive discounts and offers through our business and HR partners
Ready to Apply?
Click Quick Apply and upload:
* Your resume
* A short cover letter telling us why this role suits you
We value diversity and encourage applications from people of all backgrounds.
Job Details and Insights
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Your application will include the following questions:
* Do you have a valid unrestricted Australian driver's license?
* Are you a permanent Australian or New Zealand Resident/Citizen?
* Do you require sponsorship to work in Australia?
Manufacturing, Transport & Logistics 101-1,000 employees
Compass are an established leader in accident management and vehicle hire services in Australia. Formed in 2001, Compass comprises a suite of diversified vehicle solutions including accident replacement vehicles, standard and commercial vehicle hire, fleet replacement solutions, and tailored end-to-end accident management.
With branches servicing every major city and regional centre across Australia, Compass are committed to delivering an outstanding customer experience through continually delivering first-to-market innovation, driving efficiency; streamlining service delivery; and helping identify additional markets for new product and service development.
Compass are an established leader in accident management and vehicle hire services in Australia. Formed in 2001, Compass comprises of a suite of diversified vehicle solutions including accident replacement vehicles, standard and commercial vehicle hire, fleet replacement solutions, and tailored end-to-end accident management.
With branches servicing every major city and regional centre across Australia, Compass are committed to delivering an outstanding customer experience through continually delivering first-to-market innovation, driving efficiency; streamlining service delivery; and helping identify additional markets for new product and service development.
What can I earn as a Customer Service Representative
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