Technical Support Specialist Role Overview
At our organisation, we're committed to delivering exceptional customer experiences. We're a community that goes beyond expectations, renowned for fostering a positive work environment.
We're seeking an experienced Technical Support Specialist to join our growing team. As a key member of our IT department, you'll be responsible for providing first-line support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.
Key Responsibilities:
* Managing tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams
* Troubleshooting or escalating issues as needed, while communicating clearly and proactively until the issue is resolved
* Communicating with customers through a variety of channels (phone, email, and chat)
* Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday
What We're Looking For:
* Outstanding customer service skills
* A passion for helping others and a thirst for knowledge
* Technology enthusiast
* Communicating technical information in an easy-to-understand manner
* Exceptional time management, strong analytical and problem-solving skills
* Sharing in our passion for improvement, always looking for opportunities to improve
Why Join Us?
* Extensive training and development opportunities enabling continual growth as part of your career planning
* Exclusive discounts and benefits to maximise your money
* A choice of IT equipment to enhance your success and access to cost-price tech for your personal needs
* Frequent team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture