Deliver Exceptional Customer Experience
Skillful Customer Support Role
This challenging opportunity will see you support travellers before, during, and after their trips via phone and e-channels. You'll handle a range of enquiries-from simple questions to complex issues-providing accurate advice on travel products, resolving complaints, and ensuring each traveller feels supported.
You'll work in a high-energy, fast-paced contact centre environment with up to 40 calls a day, where structure is key and clear KPIs are set. But this isn't a scripted role-we value human connection and want you to bring your personality to work. You'll receive full training, ongoing support, and be part of a close-knit team that celebrates your success.
Key Responsibilities
* Handle customer enquiries and resolve issues promptly and professionally
* Provide accurate advice on travel products and services
* Support customers before, during, and after their trips
Required Skills and Qualifications
* A strong background in customer service
* The ability to multitask and navigate systems confidently
* An willingness to learn and maintain new skills
Benefits
* A competitive salary and benefits package
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment
Others
We're committed to creating an inclusive and diverse workplace where everyone has the autonomy and freedom to be their authentic selves. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply.