Daikin's global market leadership in air conditioning is built on people who think differently and strive for remarkable results.
Fostering positive relationships with clients, colleagues, and stakeholders is crucial for our collaborative work environment at Daikin Australia. We live by core values of Absolute Credibility, Enterprise Management, and Building Harmonious Personal Relationships.
We anticipate exponential growth in the global demand for air conditioning. Our vision after reaching 100 years globally is to advance technology for sustainable practices while remaining committed to environmental awareness.
About The Role
A Service Coordinator will join the Service team in Warwick Farm, NSW, on a permanent full-time basis. This role is vital for managing service requests according to procedures and contracted agreements.
Responsibilities include:
* Providing timely customer service for queries and service requests.
* Managing service requests to meet targets for productivity, efficiency, and other Service goals.
* Allocating service requests/tasks for optimal utilisation of Service staff.
* Tracking service request status and details, such as customer records, in SAP.
* Performing administrative tasks like service contracts, work orders, purchase orders, invoice processing, payment handling, etc.
* Assisting with stocktake, internal audits, and ARCtick compliance.
About You
The ideal candidate has:
* Previous experience in administration & customer service.
* Confidence in using or willingness to learn SAP and Service Max.
* Ability to handle complex situations calmly and promptly.
* Self-drive, initiative, and willingness to learn.
* Excellent verbal and written communication skills.
Why Join Us?
We offer:
* A collaborative work environment fostering a positive team culture.
* Competitive Salary + Superannuation + Performance Bonus
* On-the-job training for continuous career growth opportunities
* Discounted Bupa Health Fund
* Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan
* Part of a global number 1 company in HVAC
* Dynamic team valuing innovation, collaboration, and personal growth.
* Free parking on site