Overview
Blacktown City is a growing and thriving city located between Sydney City and the Blue Mountains. With 450,000 residents, it is the largest and most diverse city in NSW, spread across 54 suburbs. The council is leading transformation and offers professional opportunities in a modern city focused on residents and businesses. Blacktown City Council is committed to inclusion and welcomes applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans, and people with disabilities.
About The Opportunity
We are seeking an experienced, energetic and highly motivated professional to join our Digital Services team as a Service Desk Officer on a permanent, full‑time basis. This role provides service desk functions and supports Councillors and staff to ensure the digital environment works with maximum efficiency.
Responsibilities
- Provide service desk functions and frontline IT support for Councillors and staff.
- Assist in maintaining and supporting the digital environment to ensure efficient operations.
- Communicate effectively with end users and stakeholders to resolve issues promptly.
Qualifications
Essential
- Certificate IV in Information Technology or a related field
- Solid experience in an IT support role
- Experience providing end user support for enterprise technologies including networking, applications and infrastructure
- Experience supporting Windows 10/11 end user environments, audiovisual equipment and meeting resources
- Strong written and verbal communications skills
- Current class C driver’s licence
Desirable
- Microsoft Certified Professional or Microsoft Certified Solutions Expert
- Experience with multi-site enterprise networking (switches, routers, wireless)
- ITIL v3 or v4 Foundation certification
- Knowledge of Active Directory/Entra, SCCM/Intune, Office 365 and Technology One
- Team player with flexible working hours availability
Remuneration and Perks
- Salary in accordance with Blacktown City Council’s Enterprise Agreement
- Entry level for this position starts at $1,563.45 per week
- 35-hour work week
- Flexitime arrangement opportunities
- Employee benefits such as leave entitlements, 12% employer superannuation contribution, Fitness Passport, gym membership discounts and social clubs
Our Commitment to Safety
Blacktown City Council is committed to safety. We conduct alcohol and other drug testing at pre‑employment and through random and cause testing. We are a child safe organisation that supports the safety, wellbeing and empowerment of children.
Position Description
Click here to view or download the position description.
Application Process
Apply online with the following guidance:
- Have your resume and any relevant documents ready to attach.
- Use a personal email address and complete your application without logging out of the system.
- Review questions and prepare your responses before starting.
Important Dates
Closing date: Friday 10 October 2025, 11.59 pm
Contacts
Contact officer: Jatinder Sandhu at
Job Function and Industry
- Job function: Design, Art/Creative, and Information Technology
- Industries: Government Administration
We are committed to unlocking community knowledge and welcome qualified applicants.
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📌 Service Desk Officer
🏢 Careers at Council
📍 City of Blacktown