Night Operations Manager
The Night Operations Manager oversees all aspects of overnight operations across the Front Office and broader hotel environment.
As a key member of our team, you will be responsible for managing and overseeing night operations, ensuring the highest standards of service and safety are consistently delivered.
* Manage and oversee all aspects of night operations
* Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
* Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
* Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
* Proactively resolve guest complaints, ensuring lasting and positive resolutions
* Develop strategies to drive performance, motivate the team, and meet KPI targets
* Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment
* Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
Job Requirements
To succeed in this role, you will need:
* Prior Front Office management experience in a 5-star hotel
* Experience with OPERA Property Management System or similar
* Relevant experience in a similar role within the hospitality industry
* Strong problem-solving skills and ability to think on your feet
* Strong written and verbal communication skills, with empathy and guest-focus
* Ability to provide constructive feedback to support and strengthen team performance
* Full working rights in Australia
* Enthusiasm to escalate your career within luxury hospitality
Benefits
We offer:
* Exclusive staff discounts on hotel stays and dining across all Marriott International properties
* Flexible working hours and locations
* Sabbatical leave to pursue your passions
* Paid time off during your birthday month
* Growth opportunities through internationally recognized training programs
* Access to industry-leading training programs and professional development resources