Victoria University (VU), a leading dual-sector tertiary institution in Melbourne, is seeking a dedicated Student Advisor.
* Join the University of Opportunity
* Showcase your exceptional organisational and communication skills
* Work in a high performing and motivated team
About Us
At Victoria University (VU), our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers "Thriving place to Study and Work" will enable us to continue to create places that our students and staff love to belong and feel immense pride.
About the Role
Student Advisors play a pivotal role in supporting our students at Victoria University. as the first point of contact for current and future student enquires, you will be supporting our students to navigate university systems and processes, their personal and academic goals, and setting them up to get the most out of their student experience.
In this role you will work 100% on campus, closely with our Advisory teams, Student Administration and college staff to support domestic, international, TAFE and higher education students. Our Service Centres are across multiple campuses in the west.
Salary
HEP 5 $79,135 - $90,899 per annum + 17% employer superannuation
Employment Type
Full time, Fixed Term until March 2027
Hours
36.75 per week
Location
St Albans Campus
Position Details
As a Student Advisor, you will provide high‐quality, student‐centred support as the first point of contact for current and prospective students. Working within a dynamic service environment, you will deliver accurate advice, guidance and referrals to support students in navigating their academic journey and university processes.
Key duties and responsibilities include
* Provide timely, accurate and professional advice on enrolment, admissions, fees, course progression, scholarships and student systems.
* Deliver first‐contact resolution and case management of student enquiries, complaints and complex matters.
* Support students using a consultative and developmental approach to build independence and self‐management skills.
* Refer students to relevant support services, programs and resources as required.
* Maintain accurate records and documentation of advice, actions and case outcomes.
* Contribute to continuous improvement by identifying trends in student experience and service delivery.
* Collaborate effectively with academic and professional staff to deliver a seamless student experience.
* Ensure all advice and services align with University policies, procedures and customer service standards.
Who We're Looking For
If you're a vibrant team player who thrives in a fast‐paced, dynamic environment, this role is for you. You bring a strong customer service mindset and are motivated by making a positive difference in the lives of students.
You Will
* Deliver exceptional customer service with a genuine focus on student experience.
* Have experience in customer service roles and record management systems (preferably within student services).
* Collaborate effectively with colleagues and stakeholders to provide high‐quality student support.
* Remain calm, organised, and resilient in busy or high‐pressure situations.
* Proactively identify and resolve issues, escalating where appropriate.
* Work confidently both autonomously and as part of a collaborative team.
The University is a Child Safe organisation. You will be required to hold a current Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment.
How to Apply
For a copy of the Position Description, copy and paste the below link into your web browser:https://webresources.vu.edu.au/hr/employment/pdf/2026/325_17467.pdf
Application Instructions
Applications must be submitted as a single document comprising:
* A cover letter
* Your curriculum vitae/resume
* Your responses addressing all selection criteria located in the position description
* Evidence of applicable qualifications, licences and registration
Application Closing Date
Sunday 22 March 2026 @ 11:59pm
NOTE: Applications that do not address the Key Selection Criteria will NOT be considered.
Visa sponsorship is not available for this position. This role requires for applicants to have full and permanent working rights in Australia.
For further information relating to the position, please contact Sharon Smith, Team Leader Student Advising via email sharon.smith@vu.edu.au
This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged.
Why Join VU?
VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family‐friendly policies, VU supports both professional and personal well‐being. For more information, please visit our Jobs at VU Webpage
Our Commitment to Protecting Country
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.
Our Commitment to Progressive Inclusivity
VU is an equal opportunity employer and proudly committed to progressive inclusivity. We welcome and celebrate diversity in all its forms including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio‐economic backgrounds. We strive to reflect the communities we serve and foster an inclusive, respectful, and supportive environment where everyone feels they belong. We are proud to be a WGEA Employer of Choice for Gender Equality.
Our Commitment to Inclusive Recruitment
VU is committed to providing a positive and barrier‐free recruitment experience. If you require adjustments at any stage of the recruitment process, including accessible formats of documents, please contact us at inclusivecareers@vu.edu.au or call (03) 9919 5999.
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