Job Description
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Pension Administration Team Leader
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We are seeking a skilled Team Leader to join our Pensions Outsourcing Practice. This role involves supporting occupational pension schemes, ensuring quality standards and service level targets are met, and driving a culture of continuous improvement.
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* Cultivate strong client relationships and participate in trustee and client meetings.
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* Provide experienced advice on pension queries and stay informed on industry developments.
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* Address errors and complaints, implementing effective solutions.
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* Encourage and support team members to achieve their best performance.
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* Lead all aspects of pensioner payrolls and ensure timely completion of projects.
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* Conduct internal audits and drive process improvements.
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* Monitor staff performance and provide constructive feedback.
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About the Role
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This is an exciting opportunity for a seasoned professional with expertise in Defined Benefits (DB) and/or Defined Contribution (DC) pensions administration. If you have a passion for leading teams and driving excellence, we encourage you to apply.
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Requirements
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* Experience with DB, DC, CARE, or Hybrid pension schemes is highly valued.
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* QPA or PMI qualifications are beneficial but not crucial.
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* At least 2 years in a Principal/Senior Administrator or Deputy Team Lead role.
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* Experience in pension scheme administration and complex calculations.
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* Strong leadership and mentorship abilities.
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* Proficiency in IT, particularly Microsoft Office.
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* Proven experience in managing client relationships.
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Benefits
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* A competitive salary.
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* A minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
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* A defined contribution pension scheme, which we will also contribute to.
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* Life insurance, which will pay 4x your basic annual salary, with options to top up.
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* Income protection, we'll cover up to 50% of your annual income, with options to top up.
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* A health cash plan or Private medical insurance.
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* Three fully paid volunteering days per year.
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* An Employee Stock Purchase plan, offering company shares at a discount.
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* A Share incentive plan, HMRC approved, tax effective, stock purchase plan.
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* Critical illness cover.
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* Discounted gym membership, with over 3,000 gyms nationally.
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* A Season ticket loan.
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* Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
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* Emergency back-up family care.
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