We are seeking a highly skilled professional to fill the role of Digital Service Representative. This is an exciting opportunity to be part of our team and contribute to delivering exceptional customer experiences.
Job Description
The successful candidate will be responsible for providing top-notch customer service, resolving complaints efficiently, and ensuring compliance with regulatory requirements. You will also play a key role in promoting digital services and enhancing customer adoption.
Key Responsibilities
* Deliver exceptional customer service and ensure positive experiences
* Resolve and record customer complaints accurately, escalating unresolved issues as needed
* Ensure compliance with privacy and legislative obligations
* Monitor digital performance and implement initiatives to improve adoption and usage
* Provide guidance and support to customers on digital services and educate them on online technology
* Refer customers to appropriate escalation points for out-of-scope transactions
Required Skills and Qualifications
* 2-3 years of experience in customer-facing roles (call centre, administration, retail)
* Excellent written and verbal communication skills
* Prior experience working in an office setting
* Display resilience when managing enquiries and complaints
Benefits
This role offers a chance to work in a dynamic environment, develop your skills, and make a real impact on customer experiences. If you are a motivated and customer-focused individual, we encourage you to apply.
About Us
We welcome applications from diverse backgrounds and offer equal opportunities to all candidates. If you require adjustments during the recruitment process, please advise us so we can accommodate your needs.