Night Duty Manager, Oaks Darwin Elan Hotel
We are looking for an experienced, professional and enthusiastic Night Duty Manager to join on a full‐time basis.
Key Responsibilities
* Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
* Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
* Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
* Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check‐in/check‐out experience.
* Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.
Shift Details (subject to change)
* Rotating roster across Monday to Sunday.
* Shift time scheduled within 10:00pm to 6:30am.
Qualifications
* Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
* Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
* Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high‐pressure situations.
* Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
* Impeccable professional presentation, reflecting the high standards of the organisation.
* Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.
Benefits
Additional Information:
* Career Growth: Learning and development programmes to boost your career.
* Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
* Global Perks: International accommodation discounts across our hotel brands.
* Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
* Experiences: Discounted entertainment and activities.
* Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
* Wellness Boost: EAP and tailored wellness support.
We are only accepting applications from candidates who have working rights within Australia or New Zealand.
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