Overview
Redwood is a retention marketing agency specializing in email and SMS for DTC brands. We are hiring a Klaviyo Implementation Specialist to own all technical execution across client accounts.
About the Role
Redwood is a retention marketing agency specializing in email and SMS for DTC brands. We are hiring a Klaviyo Implementation Specialist to own all technical execution across client accounts.
Responsibilities
* Build and manage flows, campaigns, templates, and segments across multiple Klaviyo accounts
* Translate Figma designs into production-ready Klaviyo templates with accurate cross-client rendering
* Configure advanced flow logic including filtering, suppression rules, conditional branching, flow splits, and A/B tests
* Manage Recharge subscription flows and templates (active subscription, cancel save, skip/pause logic)
* Maintain Shopify integration: catalog sync, order data, custom properties, and event triggers
* Troubleshoot broken dynamic content, Liquid logic errors, rendering issues, and deliverability problems
* Support Customer.io implementation where applicable
* QA all builds before launch
Requirements
* 5-10 years of relevant ESP experience
* 3+ years of Klaviyo-specific experience, agency-side preferred
* Ability to own account architecture decisions: flow structure, segmentation logic, data properties, and integration setup
* Expert-level knowledge of Klaviyo flows, segmentation, and event-based logic
* Strong command of Liquid templating: dynamic blocks, conditional content, loops, and fallbacks
* Experience building templates directly from Figma or design files
* Solid understanding of email deliverability and list hygiene
* Shopify and Recharge integration experience
* Nice to Have
o Customer.io (flows, in-app, transactional, API-triggered)
o Attentive or Postscript for SMS
o HTML/CSS for email
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