Branch Supervisor - Inbound Sales & Customer Experience
About Us
ABC Building Products has been supplying bricks, blocks, pavers and construction materials across QLD and Northern NSW since ****.
We are a trade-focused business known for being reliable, easy to deal with, and commercially sharp.
Our Arundel branch is a busy, customer-facing operation servicing builders, tradies and homeowners.
This role plays a key part in converting inbound demand into profitable, well-run orders.
The Role
This is a hands-on Branch Supervisor role with responsibility for leading the Arundel customer service and inbound sales function.
You will be accountable for:
Day-to-day customer service operations
Inbound sales performance and quote conversion
Leading and coordinating the customer service team
Ensuring customers receive fast, accurate and professional service
This is not a desk-only management role.
You will be on the phone, at the counter, following up quotes, solving problems, supporting your team, and leading from the front.
Key Responsibilities
Lead the daily operation of the branch customer service and inbound sales desk
Supervise, roster and support customer service staff
Handle counter sales, phone enquiries, quoting and order processing
Follow up quotes and inbound leads to convert them into orders
Take ownership of inbound sales performance and customer outcomes
Act as the main point of contact for key walk-in and trade customers
Coordinate closely with transport, warehouse and external sales teams
Resolve customer issues efficiently and professionally
Maintain accurate pricing, CRM and order systems
Set the standard for urgency, accountability and customer experience
What We're Looking For
This role suits someone who enjoys responsibility, pace, and being accountable for outcomes.
Experience in internal sales, branch operations, customer service leadership or supervision
Confidence dealing with tradies, builders and trade customers
Comfort with sales conversations, quote follow-up and conversion
Strong organisational skills and the ability to manage competing priorities
Solid computer skills (CRM / order systems experience highly regarded)
Building or construction supplies experience (preferred, not essential)
Most importantly, you enjoy leading from the front and turning customer enquiries into successful outcomes.
This Role Will Suit You If:
You enjoy hands-on customer interaction and problem-solving
You are comfortable being measured on performance and results
You like following up opportunities and closing the loop
You take pride in running a tight, professional operation
This Role Is Not For You If:
You're looking for a purely administrative or service-only role
You're uncomfortable with sales conversations or follow-up
You prefer a role with no performance measures or accountability
Why Join ABC
Monday to Friday only — no weekends
Established, stable business with long-term customers
Supportive leadership and clear expectations
Genuine ownership of branch customer service and inbound sales performance
Career growth as the business continues to evolve
If you're ready for a role where no two days are the same and you get to work with a great bunch of people, hit Apply Now and tell us why you're the right fit.
To apply, please submit your resume and a cover letter outlining your relevant experience and why you would be an ideal candidate for this role.
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