Our client is a leading name in the beauty and skincare industry, supplying premium products to clinics across Australia and New Zealand. With a strong presence in the market and exciting growth ahead, this is a fantastic opportunity to step into a leadership role within a supportive, customer-centric business.
The Role:
In this hands-on leadership position, you'll guide a close-knit customer service team. Running regular check-ins, managing workflow and partner expectations, and acting as the link across broader business operations will all be part of your day. Coaching and mentoring your team will be central, fostering a culture where staff feel empowered, supported, and set up for success.
You'll also act as the first point of contact for client escalations, so a calm, empathetic and solutions-focused approach is key. Collaboration will be critical as you work closely with senior stakeholders, while also identifying opportunities for process improvement and greater efficiency.
About You:
* A strong, empathetic leader who can motivate and inspire teams
* Skilled at stakeholder management and problem-solving
* Experience creating processes, training and measuring customer satisfaction
* Technically savvy (HubSpot, Zendesk, Intercon experience highly regarded)
* Background in beauty, skincare, e-commerce or retail an advantage
Benefits & Culture:
* Competitive salary of $95-105K + Super + 10% annual performance bonus
* Quarterly skincare allowance & generous staff product benefits
* Hybrid working (1 day from home per week) with parking available onsite
* Collaborative, social workplace with regular company events
* Ongoing training & development opportunities
* St Leonards location, close to public transport
If you're looking for a leadership role where you can combine people management with a genuine passion for customer experience, we'd love to hear from you.
Apply now or contact Stephanie