What you'll do
* Lead, develop and manage a technical team in the delivery, operation and support of the enterprise infrastructure in line with industry best practice and align with organisational service level agreements.
* Collaborate with other operations teams within the branch to ensure the alignment and integration of technology across the branch.
* Manage the provision and implementation of enterprise infrastructure and assets in accordance with the defined implementation plan for resource capacity to ensure infrastructure associated with system connectivity is optimised.
* Manage and analyse the ongoing operational performance of Infrastructure delivery by developing, implementing and maintaining workforce and operational business plans and ensuring close collaboration with other dependent teams in Technology Services Branch.
* Lead, develop and manage a technical team in the identification and rectification of ICT incidents and problems across the enterprise infrastructure that enables access to enterprise systems to ensure defined service levels are met.
* Work with Vendors to identify solution capabilities and assure strategic alignment.
* Develop comprehensive responses, briefs, submissions, presentations and reports in response to ICT incidents and problems and associated solutions.
* Consult, negotiate and communicate with system stakeholders and ICT professionals to promote shared and consistent understanding and acceptance of the ICT issues and proposed solution.
About you
We are searching for someone who has:
* Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release / configuration management.
* Proven experience and high-level technical knowledge in some of the following technology domains, to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation: (
* Highly available on-premise enterprise ICT systems;
* Enterprise networks, both Wide and Local Areas;
-Cloud hosted platforms;
* Biomedical and clinical systems;
* IP Telephony, Session Initiated Protocol (SIP) connectivity, Telecommunications termination infrastructure and Session Border Controller solutions including Quality of Service models and least cost routing for voice carriage.;
* Hosting and large enterprise storage platforms
* Extensive expert knowledge of current and emerging practices in the management of large scale enterprise applications and the ability to rapidly acquire knowledge of the business environment of healthcare.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
Competitive salaries
* 12.75% superannuation
* 17.5% leave loading
Employee wellbeing & development
* Access to 24/7 confidential employee support providers and counsellors including for immediate family members
* Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
* Access to a variety of programs and initiatives to support training and career growth.
* Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.