Wilmar Sugar Australia is part of Wilmar International, a leading global agribusiness with around 100,000 employees and an FY2024 net profit exceeding $1B.
Across Australia and New Zealand, we operate two major business units, Sugar & Renewables and Sweeteners, employing 2,400+ people with corporate offices in Melbourne, Brisbane, Townsville and Auckland.
As Australia's largest raw sugar manufacturer and a top 10 global producer, Wilmar Sugar & Renewables runs eight sugar mills across North Queensland. We are also one of the nation's largest generators of renewable electricity from biomass, a major producer of bioethanol, the largest sugarcane grower, and a key supplier of sustainable fertiliser and stockfeed.
About the role
Our Workers Compensation Claims Officer will strategically manage Queensland statutory workers' compensation claims while providing proactive injury management services across Wilmar Sugar & Renewables and Sugar Australia's Queensland operations. You will ensure the effective implementation of our injury management framework and provide expert advice on legislative obligations.
Please note this role is a full-time permanent, in office role.
Your responsibilities
* Manage all statutory Queensland workers' compensation claims from lodgement to finalisation
* Maintain strong business relationships by conducting claims review meetings and providing education to managers and supervisors
* Collaborate with external allied health professionals, treating doctors, and regulatory bodies to ensure compliance and effective recovery outcomes
* Support internal audits and facilitate compliance with workers' compensation legislation and company policies
* Approve claim‐related expenses, manage medical case conferences, and oversee recovery strategies for injured employees
About you
* Demonstrated experience in the management and processing of Queensland statutory claims, including rehabilitation and return to work
* Sound knowledge of workers' compensation and rehabilitation legislative requirements
* Previous experience working with self-insured employers managing workers compensation claims
* Strong problem‐solving, communication, and stakeholder management skills
* Ability to travel to various sites across Queensland, including regional driving and occasional overnight stays
Our Benefits
* Salary Sacrificing & Packaging – Options for super, novated leases and other eligible benefits
* Novated Vehicle Leasing (Fleetplus) – Flexible, affordable lease and maintenance options
* Superannuation – Exclusive member benefits through the Wilmar Super Plan
* Corporate Discounts & Rewards – Savings on fuel, tech, travel, and major retail brands
* Health & Wellbeing – EAP, Medibank Corporate Cover, and eyewear discounts
* Travel & Lifestyle – Discounts on car hire, hotels, and flights to help you recharge
* Workplace Giving & Recognition – Payroll giving, milestone service awards and Employee Referral Bonus
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