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Client experience & operations manager

Brisbane
Gough Recruitment
Posted: 17h ago
Offer description

* Fast‐tracked career growth with a clear pathway to Senior Relationship Manager
* Commission & quarterly bonuses, backed by structured training and support
* Outstanding culture with social events, retreats and no weekends

Perfect for Property Managers wanting something different, this role moves away from the traditional PM grind and into operations, systems, and client experience.

Benefits & Culture

* Rapid career growth in a booming business that truly rewards ambition
* Vibrant team culture with social events, quarterly celebrations, annual retreats, conferences and Friday lunches
* No weekends — ever, supporting a genuine work–life balance
* Monthly commission plus quarterly performance bonuses
* Structured support with extensive training and development
* A clear, defined pathway with growth opportunities

The Role

* A fantastic opportunity for experienced Property Managers looking for something different, with no leasing, no weekends, and a stronger focus on relationships, systems, and growth
* Work closely with Senior Relationship Managers to support day‐to‐day operations and deliver a seamless client experience
* Implement and optimise new software systems to enhance processes, efficiency, and scalability
* Train, mentor, and uplift offshore team members, helping them perform at their best
* Manage onboarding for incoming offshore staff, ensuring a smooth and well‐supported start
* Own data integrity, maintaining accurate, clean, and up‐to‐date information across systems
* Build deep product and service knowledge to support both clients and internal teams

What we are looking for

* Minimum 2+ years' real estate experience and a deep understanding of industry pace and expectations
* QLD Real Estate registration
* Exceptional people skills with the natural ability to build rapport, influence, and connect effortlessly
* Impeccable organisational skills
* Tech‐confident and quick to learn new systems, tools, and processes
* Polished written and verbal communication
#J-18808-Ljbffr

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