Hotel Concierge Team Leader
The role of a Hotel Concierge Team Leader is multifaceted and demanding. As the primary point of contact for guests, you will be responsible for ensuring their stay is nothing short of exceptional.
Key Responsibilities:
* Manage guest arrival and departure experiences
* Assist guests with their needs, including pre-stay communication, transportation arrangements, and connecting guests to rooms and hotel facilities
* Lead, motivate, and manage the Bell Attendants on shift, ensuring they are informed about local happenings and ready to assist guests
Requirements:
* In-depth knowledge of the local area
* Availability to work across a roster including mornings, afternoons, evenings, weekends, and public holidays
* Unrestricted local driver's license
* Unrestricted and unlimited working rights in Australia
Benefits:
* Paid birthday leave
* Paid parental leave
* Paid wellness and mental health days
* Free meals on shift
* Laundered uniform
* Discounted parking
* Colleague discounts on accommodation, food, and beverage
* A vast discounts platform for brands and retailers
About Us:
We offer a range of benefits to support your career journey with us. Our goal is to deliver exceptional personalized service to corporate and transient guests, exceeding their expectations at every turn.