Overview
Saltwater Swim Schools in Mt Duneed are searching for a dedicated individual who can deliver fun, high-quality swimming lessons while also supporting the smooth daily operation of our swim school.
Position Purpose
Passionate about developing swimming ability and water safety skills in young people, while creating confident swimmers and fostering a lifelong love for aquatic activities. In addition to delivering high‑quality lessons, you will coordinate daily operations, support communication between staff and families, maintain administrative systems, and uphold SWSS service standards, safety practices, and program policies.
Key Responsibilities
* Swimming Instruction
o Deliver structured lessons across various levels.
o Create and implement lesson plans that enhance skills, promote safety, and challenge appropriately.
o Provide technical corrections and assess progress.
o Communicate regularly with parents about development and progress.
o Offer on‑the‑spot feedback to parents when necessary.
* Program & Operation Support
o Assist in day‑to‑day coordination of Learn to Swim programs.
o Prepare lanes, teacher sheets, and equipment prior to lessons.
o Ensure attendance is recorded and classes are correctly marked.
o Maintain a safe, welcoming pool deck environment.
o Provide improvement feedback to senior management.
o Handle staffing changes and cover absences.
o Follow opening and closing procedures.
* Leadership & Team Support
o Mentor and coach new and existing instructors.
o Support staff in understanding updated procedures and teaching standards.
o Ensure staff uphold performance, cleanliness, and customer service standards.
o Assist with last‑minute shift covers or rescheduling.
* Customer Service & Communication
o Act as primary point of contact for clients and staff during lessons.
o Greet families warmly to create a positive first impression.
o Respond to enquiries promptly via phone, email, or in person.
o Follow up to resolve concerns.
o Guide parents through the Customer Portal and payment options.
* Administration & System Management
o Manage bookings, class changes, attendance, and data entry in SimplySwim.
o Handle customer accounts, processing payments and monitoring balances.
o Execute POS procedures, end‑of‑day cash handling, and report issues to accounts.
o Maintain accurate shift reports for management.
* Facility Upkeep
o Keep pool deck, toilets, and changing rooms clean and presentable.
Skills, Experience & Qualifications
* Working with Children Check – Employment.
* CPR Certificate – HLTAID009.
* Teacher of Swimming & Water Safety – SISSS (full guidance and support provided if not yet qualified).
* Ability to learn and operate new software, including SimplySwim.
* Customer service focused, committed to exceptional service.
* Excellent communication, attention to detail, teamwork, and time management.
Behavioural Competencies
* Demonstrate Saltwater Swim School values: accountability, integrity, respect, and striving for excellence.
Application
To apply, please send your résumé with at least two professional references to the email address displayed on our website. Carefully read all application instructions and avoid providing sensitive personal information such as bank or credit card details.
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